Thank you for visiting and shopping at Burkmen. The following information outlines our shipping terms and conditions
1. Processing Time
Orders are typically processed within 15 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer the following shipping options:
Free Shipping: Estimated delivery time: 15 business days
Standard Shipping Fee: 9.99 - Estimated delivery time: 15 business days
Other Country Shipping Fee: 24.99 - Estimated delivery time: 15 business days
Delivery delays can occasionally occur.
3. Shipping Destinations
We currently ship to the following locations: the US and Europe.
If your location is not listed, please contact us to inquire about potential shipping options.
4. How to Track Your Order
After your order has shipped, you will receive a tracking number via email. You can use this number to track your order's progress on the carrier's website.
Please allow 24-48 hours for the tracking information to become available.
5. Customs, Duties, and Taxes
Burkmen is not responsible for any customs duties, taxes, or fees incurred on international shipments. These charges are the responsibility of the customer.
Please check with your local customs office for information on potential import duties or taxes.
6. Damaged or Lost Packages
If your package arrives damaged, please contact us immediately at info@burkmen.com with photos of the damaged product and packaging. We will work with you to resolve the issue.
If your package is lost in transit, please contact us at info@burkmen.com. We will file a claim with the carrier and work to locate your package or arrange for a replacement.
7. Returns & Exchanges
Please refer to our Return Policy for information on returns and exchanges.
8. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
info@burkmen.com