Last updated March 24, 2024
Thank you for visiting and shopping at Burkmen LLC. The following is our Shipping Policy.
This Shipping Policy is part of our Terms of Service and should be, therefore, read alongside them: https://burkmen.com/pages/terms-of-service.
Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
What are my shipping & delivery options?
Our shipping policy is designed to accommodate a variety of needs, ensuring your purchases reach you in a timely and efficient manner. We offer a range of shipping options, including Standard Shipping, which typically arrives within 3 to 10 business days post-shipment, and International Shipping, expected to take 10 to 30 business days.
For customers within the USA, we provide complimentary standard shipping on all orders. Please note that for expedited shipping options, further details will be provided after your order is placed. In some instances, a third-party supplier might manage our inventory and handle the shipping. While we aim to provide accurate delivery estimates, please consider them as general guidance. We utilize reputable carriers such as UPS, DHL, FedEx, and USPS to ensure your package is delivered safely and reliably.
How long is the order processing time?
Most orders are processed as soon as the online purchase is finalized. Your order will be shipped once the items are available, your payment is authorized, and the delivery address is confirmed. Please be aware that business days exclude bank holidays and are from Monday to Friday.
How can I track my order?
You can expect a shipment confirmation email with all your tracking details once you have placed an order through Burkmen LLC. The shipping details will be sent to the email address registered with your account or the email you used during the checkout process.
The tracking number will be active within 24 hours.
Do you deliver internationally?
We offer worldwide shipping, though free shipping does not apply to international orders. For customs process inquiries, contact support@burkmen.com or call 17544657532. Be aware that international deliveries may face rules and restrictions, and additional taxes and duties for which we have no control and for which you are responsible, including compliance with local laws and bearing any additional costs.
Can I change the delivery address after ordering?
During the checkout process, after entering your billing address details, you will have the option to specify a different delivery address. Kindly note that we reserve the right to request additional information if the delivery address differs from the billing address.
What happens if my order is delayed?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. Please note that the priority of delivery within the method of shipment chosen is determined by your shipper. If the shipper is holding them, please contact them.
If the delay is longer than 30 days the customer is obliged to reach out to us in order to report a missing package. Burkmen LLC will, in turn, file a claim to the shipment carrier. If the carrier confirms that the package has been lost, the customer will receive a full refund. However, if the carrier confirms that the package is still in shipment, the customer will relinquish their right to file a claim and wait for the package to be delivered.
What should I do if an item is delivered damaged?
If you receive a damaged item, please do not worry. We offer refunds or exchanges for damaged products, but you must open a refund ticket within 60 days of purchase. To initiate the process, please review our Refund Policy for detailed instructions and further information: https://burkmen.com/pages/refund-policy
What should I do if an item is missing from my order?
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), contact our customer service at Burkmen LLC.
What can I do if I am not available to pick up the package?
If you are unavailable to accept your delivery, the carrier may, depending on the type of delivery service and carrier, leave a contact card at your address indicating when they will attempt re-delivery. In the event that you are unable to receive the parcel during the carrier’s final attempt, it will be returned to the carrier’s depot. You must then contact the carrier to arrange a collection; otherwise, the shipment will be returned to one of our warehouses. In such case, you will be liable for reshipment costs once we have confirmed an updated delivery time with you.
How can you contact us about this policy?
For any questions or comments regarding this policy, you can reach out to us via email at support@burkmen.com or by calling us at 17544657532.
Revision Date
This Shipping Policy was last updated on 24 March 2024 (“Revision Date”). If you were a user before the Revision Date, it replaces the existing Shipping Policy.